1. Who we are
UK Roofing and Improvements Ltd (company number 16959426), registered office Whittington Hall, Whittington Road, Worcester, WR5 2ZX, is the data controller for personal data collected through this website and our services.
Contact: ukroofingltd75@gmail.com · 07990 357253
2. What data we collect
- Enquiry data: name, phone, email, postcode and message you submit via our contact form.
- Service data: property address, scope of works, photos and correspondence relating to your job.
- Technical data: IP address, browser type, pages visited (collected via cookies / analytics).
3. How we use it
- To respond to your enquiry and provide a quotation.
- To deliver the roofing services you've requested and manage your account.
- To comply with our legal, tax and accounting obligations.
- To improve our website and service quality.
Lawful basis: legitimate interest (responding to enquiries), contract (delivering work), legal obligation (accounting / warranty records).
4. Who we share it with
We do not sell your data. We share it only with:
- Trusted suppliers and material merchants where necessary to fulfil your job.
- Our accountants and insurers under standard professional confidentiality.
- Authorities where required by law.
5. How long we keep it
Enquiries that don't convert: 12 months. Job records and guarantee documentation: 10 years (matching our 10-year guarantee on full roof replacements, chimney works and flat roofs). Accounting records: 7 years (HMRC requirement).
6. Your rights
Under UK GDPR you have the right to access, correct, delete, restrict or port your personal data, and to object to processing. Email ukroofingltd75@gmail.com to exercise any of these rights. You may also complain to the Information Commissioner's Office (ico.org.uk).
7. Cookies
We use a minimum of strictly-necessary cookies plus optional analytics cookies to understand site usage. You can disable non-essential cookies in your browser settings.
8. Security
Data is held on secure UK / EU-hosted systems with encryption in transit and at rest. Access is restricted to staff who need it to do their job.
9. Changes
We may update this policy from time to time. The "last updated" date at the top will always show the current version.